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Samsung Involved In Another Major Product Recall
Just a month since the Galaxy Note 7 problems, Samsung recalls another appliance, this time washing machines (CCSS Level: Grade 8, Words: 302)
Nov 7, 2016 Science & Technology
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Samsung and the U.S. Consumer Product Safety Commission are recalling 2.8 million of Samsung's top-loading washing machines after reports that over 730 units exploded or had too much vibration. Nine people have reported being injured by the machines.

Samsung received 733 reports of excessive vibrations of its range of washing machines, causing some lids to come off and this created a real "risk of injury from impact, " the U.S. Consumer Product Safety Commission said. The injuries included a broken jaw and and an injured shoulder, as well as bruises and other blunt force injuries.

The recall affects thirty-four of Samsung's top-loading models that were sold from March 2011 to November 2016. Samsung in the US has already said that it will offer a free, in-home repair to strengthen the washer's top, or will give a rebate towards the purchase of a new washing machine, of any brand. If consumers have bought a washer within the last 30 days, Samsung is offering those customers a full refund.

Recently Samsung had major problems with its newly-released Galaxy Note 7 smartphones, several of which overheated and caused fires. In the end, Samsung had to recall all 2.5 million devices. It is thought that problem alone will cost Samsung more than USD5 billion in recall expenses and lost sales. The washer recall will cost them on top of that, not just in money but in brand respect as well.

Business commentators note that moving quickly is very desirable, especially in the tech world, but not at the expense of making a product that's dangerous to use. Samsung has learned a hard lesson. If it is to survive it needs to change. At the very least it needs to put processes in place to make sure that all future products are safe.

Why have Samsung recalled their top-loading washers?
some machines had exploded
the machine vibrated too much
several people were injured
all of the above reasons
Apart from money, what other risk does Samsung face?
other products may be faulty too
people may respect their brand less
banks will be less likely to lend
their ability to make good products
What word does the article use to describe what Samsung has to do now?
innovate
rebate
change
learn
Why is it important for companies to move quickly in the tech world?
customers don't like new products all the time
otherwise companies may have to recall products
competitors are always bringing out new products
it is important to make all products safe to use
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help


n,v.援助

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the powdery residue left after the burning of a substance or emitted by a volcano


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a very large number, equal to 10^9


No.十亿

brui-ses

an injury causing discolored skin


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people who buy goods and services for their own use


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bring into being, make


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cus-tom

made specially for a particular person


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cus-to-mers

people who buy goods from a business


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dan-ger

something likely to cause harm or injury


n.危险

dan-ge-rous

likely to cause harm or injury, not safe


adj.危险

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wanted, attractive


adj.合意

ex-ces-sive

too much


adj.过多

ex-pen-ses

the costs of doing something


n.花费

ex-plo-ded

burst or broke violently


v.爆炸

fu-ture

time still to come    


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ga-lax-y

a system of stars and planets


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im-pact

a strong effect


n.影响

in-jured

hurt, harmed, damaged


adj.受伤

in-ju-ries

hurt or damage to the body


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in-ju-ry

not in good condition, hurt


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mis-sion

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of-fer-ing

a gift or present


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prob-lems

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生存

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shaking or trembling


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